Polloton
Privacy Policy
Last Updated: July 2026
This Privacy Policy explains how Polloton ("Company," "we," "us," or "our") collects, uses, discloses, and otherwise processes personal information in connection with our website and services (collectively, the "Services").
1. Acceptance of Terms
By accessing or using our Services, you acknowledge that you have read, understood, and agree to be bound by and adhere to this Privacy Policy and all Policies and Terms incorporated by reference. Your use of our Services constitutes your acceptance of these policies and any applicable terms.
2. Information We Collect
When you create an account, make a purchase, or interact with our Services, we may collect personal information:
- Contact Information: Name, birthday, gender, email address, postal address, phone number, your username and password
- Interaction Information: Log-on and log-off details, response times of mobile application and webpages, browser behavior, download errors, etc.
- Device Information: IP address, browser type, browser settings, operating system, etc.
- User-Generated Content: Polls, likes, shares, comments, and other content you create and share on Company
- Payment Information: We do not collect payment information from Supporters; Supporters wishing to make a payment are connected to Stripe or another of our third-party payment processors, who collects and processes payment information necessary to process transactions, including credit card details and billing address.
3. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to help us understand how you use our Services, remember your preferences, to enhance your experience, analyze trends, and gather demographic information about our user base. You can control cookies through your browser settings. For more information, please see our Cookies Policy.
4. How We Use Your Information
We use your data to provide and improve our Services, process transactions, communicate with you, and for security purposes. Specifically, we use your information for:
4.1 Providing and Improving Our Services
We use your information to deliver our products and services, process transactions, and improve our platform's functionality, performance and security, to process transactions and send related information, including confirmations and invoices, to send you technical notices, updates, security alerts, and support and administrative messages, to respond to your comments, questions, and requests and provide customer service.
4.2 Communication
We may use your contact information to send you important notifications, updates, and promotional messages related to products, services, offers, promotions, and events, and provide other news or information about us and our partners. You can opt-out of receiving marketing communications at any time.
4.3 Personalization
We may use your information to personalize your experience, such as displaying relevant content and advertisements.
4.4 Aggregated Data
We may compile and analyze aggregated data about our users to better understand customer demographics, interests, and behavior. This aggregate information does not identify you personally and may be shared with affiliates, agents, and business partners.
4.5 Legal Compliance
We may process your information to comply with applicable laws, regulations, legal processes, or enforceable governmental requests.
5. Sharing Your Information
We do not sell or share your personal information with third parties without your consent, except with Service Providers, for Legal Compliance, and for Business Transfers.
5.1 Service Providers
We may share your information with trusted third-party service providers who assist us in operating our platform or provide services on our behalf, such as payment processing, data analysis, email delivery, messaging, hosting services, customer service, and marketing assistance, subject to confidentiality obligations.
5.2 Legal Requirements
We may disclose your information if required to do so by law or in the good faith belief that such action is necessary to comply with a legal obligation, protect and defend our rights or property, act in urgent circumstances to protect the personal safety of users of the Platform, or protect against legal liability.
5.3 Business Transfers
In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of the transaction.
6. Data Security
We take reasonable measures, including administrative, technical, and physical safeguards, to protect your information from loss, theft, misuse, and unauthorized access, disclosure, alteration, and destruction. We implement a variety of security measures to maintain the safety of your personal data. These measures include encryption, firewalls, and secure server environments. However, no method of transmission over the Internet or electronic storage is completely secure, so we cannot guarantee absolute security.
7. Data Retention
We retain your personal data for as long as necessary to fulfill the purposes for which it was collected, comply with our legal obligations, resolve disputes, and enforce our agreements. When your data is no longer needed, we will securely delete or anonymize it.
8. Your Rights
You may review, change, or terminate your account at any time by logging into your account settings. You can also manage your cookie preferences through your browser settings or by using our cookie consent tool. You have the following rights regarding your personal data:
- Access: You can request a copy of the personal data we hold about you.
- Correction: You can request that we correct any inaccurate or incomplete data.
- Deletion: You can request that we delete your personal data, subject to certain exceptions.
- Objection: You can object to the processing of your data for certain purposes.
- Restriction: You can request that we restrict the processing of your data.
- Portability: You can request that we transfer your data to another organization or directly to you.
To exercise any of these rights, please contact us at support@polloton.com.
9. Third-Party Links
We may permit others to link to this Platform or to post a link to their website on ours. We do not endorse these linked websites. These websites are out of our direct control, and by visiting the website our Platform visitors acknowledge this fact, and accept any risks that may be incurred by visiting other websites. These third-party websites have separate and independent privacy policies. Please read their privacy policies before submitting information. We hold no responsibility or liability for content and activities on these sites. The third-party websites may contain advertisements or sponsorships, which are offered by third-parties, as well as, in some instances, the website itself or parties associated with Company. We do not endorse the companies placing such advertisements or sponsorships and are not responsible for any Personally Identifiable Information collected by advertisements not associated with the Platform or the Company.
10. Notice to California Residents
Your California Privacy Rights. Certain California residents may request disclosure about the manner in which we share certain categories of information with others for their marketing purposes. If you would like a copy of this notice, send an email to support@polloton.comwith the subject of "CALIFORNIA PRIVACY RIGHTS."
California Consumer Privacy Act. At this time the Company is not required to comply with the California Consumer Privacy Act (CCPA). We will update this Privacy Policy when we qualify for coverage under the CCPA.
11. Notice to Nevada Residents
We do not transfer personal information for monetary consideration. If you would like to tell us not to sell your information in the future please email us at support@polloton.comwith your name, postal address, telephone number and email address with "Nevada do not sell" in the subject line.
12. International Data Transfers
Company is based in the United States, and your data may be transferred to, stored, and processed in the United States or any other country where we or our service providers operate. We ensure that such transfers are carried out in compliance with applicable data protection laws and that your data is protected. If you are visiting our Platform from outside the United States, please be advised that your information is transferred to our U.S. servers. Disclosing your personal information to us pursuant to this Privacy Policy is at your own risk. We strive to comply with laws of jurisdictions in which we maintain operations but we make no representations that the practices described in this Privacy Policy are compliant with laws outside those jurisdictions that apply to the collection, security, use and disclosure of personal information.
13. Children's Privacy
Our services are not designed nor intended to be attractive for children under the age of 13. If you are under 13 please do not submit any information to us. We do not knowingly collect information of minors under the age of 13 years of age online. If we discover that we hold information from an individual under the age of 13, we will take steps to delete such information.
14. Amendments
We may update this Privacy Policy from time to time to reflect changes in Services, operations, business practices, industry standards, community needs, legal standards, or other regulations. When we make changes, we will post the updated policy on this page and update the "Last Updated" date at the top. If we make material changes to these Terms, we will notify you by email or by posting a notice on our Services. Your continued use of our Services after any such change constitutes your acceptance of the new Terms. We encourage our users to review this Privacy Policy periodically to stay informed about how we are protecting your data and to ensure compliance.
15. Contact Us
If you have any questions about our Privacy Policy, please email us at support@polloton.com.